F.A.Q

Help & FAQs – Tideline

Orders
Q: How long does it take to process my order?
Orders are typically processed within 1–3 business days. You’ll receive a confirmation email once your order has been shipped.

Q: Can I change or cancel my order?
If your order hasn’t been shipped yet, we may be able to make changes. Contact us as soon as possible with your order details.

Shipping
Q: Do you ship Australia-wide?
Yes, we ship across Australia. Shipping times vary depending on your location.

Q: How long does delivery take?
Standard delivery usually takes 3–7 business days. Remote areas may take slightly longer.

Q: Do you offer international shipping?
This may be available soon. Stay tuned or contact us for specific requests.

Products & Sizing
Q: How do I choose the right size?
Refer to our size guide for accurate measurements. If you’re between sizes, we recommend sizing up for a more relaxed fit.

Q: Are your products suitable for outdoor use?
Yes. Tideline gear is designed for outdoor conditions, including sun exposure, saltwater environments, and long days on the water.

Q: What makes Tideline products high quality?
We focus on durable materials, reliable construction, and designs tested in real outdoor conditions to ensure long-lasting performance.

Returns & Exchanges
Q: Can I return or exchange an item?
Yes. Items can be returned or exchanged within 14 days of delivery, provided they are unworn and in original condition.

Q: How do I start a return?
Contact us with your order number and reason for return. We’ll guide you through the process.

Contact
Q: How can I reach you?
For any questions or support, contact us via email or social media. We aim to respond as quickly as possible.

Still need help?
If your question isn’t listed here, reach out to us directly and we’ll get you sorted.