Return Policy

Return Policy – Tideline

We stand behind the quality of our products and want you to be satisfied with your purchase.

Returns
Items can be returned within 14 days of delivery. To be eligible, products must be unworn, unused, and in original condition with all tags attached.

Exchanges
If you need a different size or item, contact us and we’ll arrange an exchange depending on stock availability.

Faulty or Damaged Items
If your item arrives faulty or damaged, contact us as soon as possible with photos and your order details. We will replace the item or offer a refund.

Change of Mind
Returns for change of mind are accepted within the 14-day period. Return shipping costs are the responsibility of the customer unless the item is faulty.

Non-Returnable Items
Items that have been worn, washed, or damaged after delivery are not eligible for return.

How to Start a Return
Contact us with your order number and reason for return. Once approved, we’ll provide instructions on how to send your item back.

Refunds
Refunds are processed once the returned item has been received and inspected. Approved refunds will be issued to your original payment method.

Shipping Costs
Original shipping costs are non-refundable unless the item is faulty or incorrect.

For any questions, reach out and we’ll assist you.